FAQ
Questions, answered.
FAQ
Getting started
How does an online visit work?
You complete a short online intake about your health and goals. A licensed provider from LocumTele reviews it, usually within 24 to 48 hours, and decides whether treatment is appropriate.
You complete a short online intake about your health and goals. A licensed provider from LocumTele reviews it, usually within 24 to 48 hours, and decides whether treatment is appropriate.
No. If you think you may have a medical emergency, call 911 or go to the nearest emergency room.
FAQ
Providers & prescriptions
Who prescribes my treatment?
A licensed nurse practitioner or physician assistant from LocumTele, licensed in your state, reviews your intake and decides whether a prescription is appropriate. If prescribed, your medication is dispensed by VSDH, a state-licensed pharmacy, and shipped to you discreetly.
A licensed nurse practitioner or physician assistant from LocumTele, licensed in your state, reviews your intake and decides whether a prescription is appropriate. If prescribed, your medication is dispensed by VSDH, a state-licensed pharmacy, and shipped to you discreetly.
Yes. Every treatment we offer requires a prescription from a licensed provider.
Every product we currently offer is a compounded medication. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality. They are prepared by a state-licensed compounding pharmacy under an individual prescription.
No charge until a licensed provider approves treatment. Not approved = not charged, and nothing ships.
FAQ
Pricing & billing
When am I charged?
You pay $0.00 when you place your order request. We then email you a secure payment link to save your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24 to 48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.
You pay $0.00 when you place your order request. We then email you a secure payment link to save your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24 to 48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.
Your medication if prescribed, the online visit, provider messaging and shipping. Injections also include syringes and alcohol pads.
Your plan renews automatically at the price and interval shown until you cancel, and you can cancel any time before your next refill from your account. You can also email support@morfiva.com.
FAQ
Shipping
Where do you ship?
Available in 47 states + DC. We do not currently serve patients in Alaska, Mississippi or New Jersey, U.S. territories, or APO/FPO addresses. See State availability for the full list.
Available in 47 states + DC. We do not currently serve patients in Alaska, Mississippi or New Jersey, U.S. territories, or APO/FPO addresses. See State availability for the full list.
FAQ
Privacy & safety
Is my information private?
Yes. Your information is kept private and never sold. Health information is handled under our Notice of privacy practices.
Yes. Your information is kept private and never sold. Health information is handled under our Notice of privacy practices.
Contact your care team at support@morfiva.com. For anything severe, call 911 or go to the nearest emergency room.
Still have questions? Contact us.
Change, made personal.
Start with a short online visit. A licensed provider decides whether treatment is right for you.
